Shipping policy

Processing Time
Orders are processed within 1–3 business days. Orders are not shipped or delivered on weekends or holidays.

Shipping Time
Once your order has shipped, delivery typically takes 5–10 business days depending on your location. You will receive a shipping confirmation email with tracking information once your order has shipped.

Shipping Rates
Shipping charges are calculated and displayed at checkout.

Delays
SleepLabs is not liable for delays caused by the carrier, customs processing, or events outside our control (severe weather, customs holds, etc.).

International Shipping
We currently ship to select international destinations. Customers are responsible for any customs duties, taxes, or import fees imposed by their country.

Lost or Stolen Packages
SleepLabs is not responsible for lost or stolen packages confirmed as delivered by the carrier to the address provided at checkout. If your tracking shows delivered but you have not received your package, please contact your local carrier first, then reach out to us at trysleeplabs@gmail.com

Incorrect Addresses
Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer.