Shipping policy

SleepLabs Shipping Policy

Last Updated: September 2026

Processing Time

Orders are typically processed within 1–3 business days after payment is successfully received.

Orders are not processed, shipped, or delivered on weekends or holidays.

During periods of high order volume, processing times may occasionally take longer.

Once an order has entered fulfillment, we cannot guarantee that changes or cancellations can be made.

Shipping & Estimated Delivery

Once your order has been fulfilled and transferred to the shipping carrier, you will receive a shipping confirmation email containing tracking information when available.

Estimated delivery is typically 5–10 business days after shipment, depending on destination and carrier conditions.

All delivery dates are estimates only and are not guaranteed.

Transit times may be affected by:

  • Carrier delays
  • Customs processing
  • Weather
  • Local delivery disruptions
  • Incorrect or incomplete addresses
  • Missed delivery attempts
  • Holidays
  • Events outside SleepLabs' reasonable control

A delay in transit does not automatically mean that a shipment is lost or qualify the order for a refund.

Carrier Responsibility After Dispatch

Once an order has been transferred to the carrier, the carrier is responsible for transporting and delivering the shipment.

SleepLabs does not control carrier operations, routing, delivery schedules, local delivery scans, customs processing, or delays occurring after dispatch.

If a shipment is delayed while actively moving through the carrier network, customers should continue monitoring the tracking information and, where appropriate, contact the local delivery carrier directly.

SleepLabs will not issue a refund solely because a package is taking longer than the estimated delivery timeframe while the tracking remains active.

Tracking Information

Customers are responsible for monitoring the tracking information provided with their order.

Carrier tracking records, including delivery scans, attempted delivery scans, GPS/location data where available, and delivery confirmation may be used by SleepLabs as evidence that an order was shipped or delivered.

If the tracking information indicates that the package is still in transit, the order will not be considered lost unless the carrier formally confirms that the shipment cannot be delivered.

Delivered Packages

When a carrier marks a shipment as Delivered, SleepLabs considers the order successfully delivered to the shipping address provided at checkout.

If tracking shows delivered but the customer cannot locate the package, the customer should first:

  1. Check the mailbox, porch, front entrance, side doors, garage, and other delivery areas.
  2. Check with household members, building staff, or neighbors.
  3. Contact the local delivery carrier and request an investigation of the delivery scan.

SleepLabs is not responsible for packages that are lost, misplaced, stolen, or removed after the carrier confirms delivery to the address supplied by the customer.

A customer statement that a delivered package cannot be located does not, by itself, establish that the order was not delivered.

If the carrier provides written confirmation that the shipment was misdelivered or lost, SleepLabs may review the order for an appropriate resolution.

Failed or Attempted Deliveries

Customers are responsible for being available to receive packages when required and for responding to carrier notices regarding attempted delivery.

SleepLabs is not responsible for unsuccessful delivery caused by:

  • Business being closed
  • Recipient unavailable
  • Refused delivery
  • Failure to collect a package
  • Failure to respond to a carrier notice
  • Restricted building access
  • Incorrect delivery instructions
  • Incomplete or inaccurate address information

If a carrier attempts delivery and the package is held at a local facility or returned to a warehouse, the customer should contact the carrier directly to arrange redelivery or pickup.

A refund will not be issued while the carrier is still attempting delivery.

Lost Packages

A shipment will not be considered lost solely because it has been delayed.

If tracking remains active or indicates that the parcel is continuing through the carrier network, the customer must allow the carrier reasonable time to complete delivery.

If the carrier formally confirms that the shipment is lost, destroyed, or permanently undeliverable, SleepLabs will review the order and determine the appropriate resolution.

We may require written carrier confirmation before approving a replacement or refund.

Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please verify your:

  • Name
  • Street address
  • Apartment/unit number
  • City
  • State/province
  • Postal or ZIP code
  • Country

SleepLabs is not responsible for packages delayed, misdelivered, returned, or lost because the customer provided an incorrect or incomplete address.

If an order has already entered fulfillment or shipped, we cannot guarantee that the address can be changed.

If a shipment is returned because of an address error supplied by the customer, additional shipping charges may apply before the order can be resent.

Refused Packages

If a customer refuses delivery or intentionally fails to accept a shipment, the order is not automatically eligible for a full refund.

Any refund eligibility will be reviewed after the package is physically returned to the designated return facility and may be subject to applicable return fees, shipping costs, and restocking fees.

Shipping Charges

Shipping charges are calculated and displayed at checkout.

Original shipping charges are non-refundable unless otherwise required by applicable law.

International Shipping

SleepLabs ships to select international destinations.

International customers are responsible for any customs duties, taxes, VAT, brokerage charges, import fees, or other government-imposed charges associated with their order.

Customs processing times are outside SleepLabs' control.

Refusing a shipment because of customs duties or import fees does not automatically qualify the order for a full refund.

Customs Delays

International shipments may be inspected or held by customs authorities.

A customs delay is not considered a lost shipment.

Customers are responsible for providing any information requested by customs or the local carrier in order to complete delivery.

Order Changes & Cancellations

Orders can only be canceled or modified before fulfillment begins.

Once an order has entered fulfillment or been shipped, cancellation may no longer be possible.

If the customer no longer wants the product after it has shipped, they must receive the shipment and follow the applicable SleepLabs Return & Refund Policy.

Chargebacks & Delivery Disputes

Customers should contact SleepLabs first if they believe there is an issue with delivery.

In the event of a payment dispute or chargeback, SleepLabs may provide the payment processor or financial institution with supporting documentation including:

  • Order confirmation
  • Billing and shipping information
  • Customer correspondence
  • Fulfillment records
  • Tracking history
  • Delivery confirmation
  • Carrier delivery scans
  • Address information provided at checkout
  • Applicable store policies

A chargeback does not automatically establish that an order was not delivered or that a refund is owed.

Fraud Prevention & Order Verification

SleepLabs may review orders for fraud or payment risk before fulfillment.

We reserve the right to request additional verification, hold fulfillment temporarily, or cancel and refund an order when necessary to protect customers and SleepLabs from suspected fraudulent activity.

Customer Responsibility

By placing an order, the customer is responsible for:

  • Providing accurate shipping information
  • Monitoring shipment tracking
  • Responding to carrier delivery attempts
  • Contacting the local carrier when delivery assistance is required
  • Securing packages after confirmed delivery

Contact Us

For shipping questions, contact:

SleepLabs Customer Support
trysleeplabs@gmail.com
trysleeplabs.com